CONTACT US

We'd love to hear from you.

Whether you have questions about an order, need product assistance, or simply want to learn more about our products, our support team is here to help.

Customer Support

Email: contact.mattmade@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM

Order Assistance

If you're contacting us about an order, please include:

- Your order number
- Full name used during checkout
- A detailed description of your inquiry

This helps us provide faster support.

Product Questions

Need help choosing the right product for your pet? Our team is happy to assist with recommendations and product information.

Response Time

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing Petavion. We appreciate your trust and look forward to helping you and your pets.