Shipping policy

Last Updated: June 2026

Thank you for shopping with Petavion. We are committed to providing a smooth and reliable shipping experience for our customers.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. 

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

United States: 5–12 business days

Canada: 7–15 business days

United Kingdom: 5–12 business days

Europe: 7–15 business days

Australia & New Zealand: 7–15 business days

Other International Locations: 10–20 business days

Please note that these delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated and displayed at checkout. Promotional free shipping offers may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–72 hours to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses submitted at checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:

Email: pets@petavion.com

We will work with the shipping carrier to investigate and assist in resolving the issue.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: pets@petavion.com

Thank you for choosing Petavion.